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Customer Service
Help with CuraR2.
Find operating instructions, warranty information and the right next step for product support.
Before contacting support
Charge the device fully
Restart the device
Clean the treatment window
Check full skin contact
Two-year limited warranty
Covers confirmed defects in materials or workmanship for the original purchaser, subject to the exclusions in the Instructions for Use.
Frequently asked questions
The device will not turn on
Charge the device and hold the power button for two seconds.
The fault indicator is red
Restart the device. If the light remains on, discontinue use and contact Customer Service.
The treatment sensation changed
Check skin contact, adjust the level and clean the treatment window with a lint-free cloth.
Can I use a different adapter?
Use only the dedicated power adapter supplied with CuraR2.